Language services: Interpretation and translation

You have a legal right to free interpretation and translation services.

If you do not speak or read English or prefer to discuss your health care in a different language, including sign languages, Jackson Care Connect is here to serve you.

Here are some examples of when you have the right to request language services:

Free language services are your right and should be simple to access.

If you need any help with language services or have any complaints, we want to hear about it. Call Jackson Care Connect Customer Service at 855-722-8208 or TTY 711, or send us a secure message. You can also download this information:

• English 
• Spanish 

Translation services

We want to give you access to your health care in the language of your choice. Jackson Care Connect is committed to providing translated materials to our members who speak a language other than English.

We also provide interpretation services. If you need an interpreter for visits or phone calls to your (or your child’s) provider’s office, you are legally entitled to this service free of charge. If you have any problems getting an interpreter, let us know. Call Jackson Care Connect Customer Service at 1-855-722-8208 or TTY 711.

You can get this information in other languages, large print, braille or a format you prefer. You can also ask for an interpreter. This help is free. Call 541-500-0567, toll-free at 855-722-8208 or TTY 711. We accept relay calls. You can get help from a certified and qualified health care interpreter.

Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-855-722-8208 (TTY 711).

Vietnamese:  CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-855-722-8208 (TTY 711).

Chinese: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-855-722-8208 (TTY 711).

Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-855-722-8208 (телетайп: 711).

Korean:  주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-855-722-8208 (TTY 711). 번으로 전화해 주십시오

Ukrainian:  УВАГА!  Якщо ви розмовляєте українською мовою, ви можете звернутися до безкоштовної служби мовної підтримки.  Телефонуйте за номером 1-855-722-8208 (телетайп:  711).

Japanese: 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-855-722-8208（TTY 711）まで、お電話にてご連絡ください。

Arabic:

للانتباه: إذا كنت تتحدث اللغة العربية، تتوافر لك خدمات للترجمة المجانية. اتصل بالرقم 1-855-722-8208، أو TTY 711 (للأشخاص الذين يصعب عليهم السمع أو التكلم).

Romanian:  ATENȚIE:  Dacă vorbiți limba română, vă stau la dispoziție servicii de asistență lingvistică, gratuit.  Sunați la 1-855-722-8208 (TTY: TTY 711).

Cambodian:  ប្រយ័ត្ន៖  បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។  ចូរ ទូរស័ព្ទ 1-855-722-8208 (TTY: TTY 711)។

Oromo:  XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama.  Bilbilaa 1-855-722-8208 (TTY 711).

German:  ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-855-722-8208 (TTY 711).

Farsi:

توجه: اگر بھ زبان فارسی تکلم میکنید، خدمات ترجمه رایگان در اختیار شما قرار میگیرد. با 1-855-722-8208 یا
، پیامنگار 711 (برای افراد با دشواری در شنوایی یا تکلم) تماس بگیرید.

French:  ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-855-722-8208 (ATS: 711).

Thai:  เรียน:  ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี  โทร 1-855-722-8208 (TTY 711).