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At Jackson Care Connect, we value whole health. This includes access to quality mental health and substance use treatment. Your welcome letter shows if you have these benefits through Jackson Care Connect. We cover most mental health and substance use treatment services. If you’re already enrolled in the Oregon Health Plan (OHP), your benefits include most mental health and substance use treatment services, including:
- Assessments
- Psychiatry and counseling/therapy
- Substance use treatment
- Medication-assisted treatment, also called medication-supported recovery
- Mental health crisis services
Learn about mental health care and substance use treatment
Behavioral health is a term used to refer to three services: mental health care, substance use treatment and recovery support. These services are available at no cost to you. Getting help is easy: click on a link below to view our mental health care and substance use treatment handout, which helps explain these services:
If you’re in crisis, you can get help without a referral or diagnosis. If you’re not currently enrolled in the Oregon Health Plan, visit One.Oregon.gov to find out if you’re eligible and apply for benefits.
Please call the provider listed on your Member ID card to discuss options with them or contact Customer Service for help at 541-500-0567, toll-free at 855-722-8208 or TTY 711.
How to get help for a mental health crisis
Call 541-774-8201 or TTY 711 any time.
You can also call 911 if you are in crisis.
Important:You don’t need to get approval from us to call the crisis line or get emergency services. Use those services at any time you feel you are having an emergency.
Find a mental health provider with our provider search tool (at the bottom of this page). Or, call Customer Service at 541-500-0567 or toll-free at 855-722-8208 and we’ll be happy to assist you. Many area providers are listed below.
Mental health providers
Jackson Care Connect members do not need a referral from a primary care provider to get mental health services from a network provider.
Jackson County Mental Health Crisis Line
If you are having thoughts of hurting yourself or others, call the 24/7 crisis line at 541-774-8201.
ColumbiaCare Services: 541-200-2900
Ages served: Adults 18 and older
Two
locations:
- Central Clinic, 503 Airport Road, Suite 101, Medford
Hours: 8 a.m. to 6 p.m. Monday-Friday - Downtown Clinic, 201 W. 6th Street, Medford
Hours: 8 a.m. to 5 p.m. Monday-Friday
Kairos: 541-772-0127
Ages served: Youth ages 5-24
1175 East Main Street, Medford
Hours: 8 a.m. to 5 p.m. Monday-Friday
Options for Southern Oregon: 541-476-2373
Ages served: All ages
200 Beatty
Street, Medford
Hours: 8 a.m. to 7 p.m. Monday-Friday
Other providers
Jackson Care Connect also has a network of private practice mental health providers. Call Customer Service or use the Find a Provider tool.
Substance use treatment providers
Members do not need a referral for most drug and alcohol treatment or recovery support services from a network provider. Click below to download our substance use treatment and opioid treatment providers guide:
Addictions Recovery Center: 541-779-1282
1025 E Main Street, Medford
Hours: 8 a.m. to 3 p.m. Monday-Friday
Kolpia Counseling Services: 541-482-1718
607 Siskiyou Boulevard, Ashland
Hours:
8 a.m. to 5 p.m. Monday-Friday
OnTrack Rogue Valley: 541-772-1777
300 West Main Street, Medford
Hours:
8 a.m. to 8:30 p.m. Monday-Thursday, 8 a.m. to 5 p.m. Friday-Saturday
Phoenix Counseling Center: 541-535-4133
149 South Main Street, Phoenix
Hours: 8 a.m. to 5 p.m. Monday-Friday
Medication-assisted treatment providers
Boulder Care: 888-595-5427
Telehealth addiction treatment
Hours: 9 a.m. – 7 p.m.,
Monday - Friday
Medford Comprehensive Treatment Center: 541-772-2763 or 855-472-5761
777 Murphy Rd, Medford
Hours:
5 a.m. – 3 p.m. Monday – Friday, 6-9 a.m. Saturday
Medford Recovery: 541-690-1990
750 Biddle Rd, Medford
Hours: 5:30 – 9:30 a.m.
Monday – Friday, 6:30-8:30 a.m. Saturday
