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Discrimination is Against the Law
Jackson Care Connect complies with applicable federal civil rights laws and does not discriminate on the basis of age, disability, gender identity, marital status, national origin, race, religion, color, sex, sexual orientation, health status or need
for health care services. Jackson Care Connect does not exclude people or treat them differently because of age, disability, gender identity, marital status, national origin, race, religion, color, sex, sexual orientation, health status or need
for health care services.
Jackson Care Connect:
- Provides equal access for both males and females under 18 years of age to appropriate facilities, services, and treatment consistent with ORS 417.270.
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters.
- Written information in other formats (large print, audio, accessible electronic formats, other formats).
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters.
- Information written in other languages.
- Works with our network providers to ensure they provide needed services to our members (like interpretation), although we are not responsible for the actions of our network providers.
If you need these services, contact Jackson Care Connect Customer Service.
If you believe that Jackson Care Connect or a provider in our network has failed to provide these services or discriminated in another way on the basis of age, disability, gender identity, marital status, national origin, race, religion, color, sex, sexual orientation, health status or need for health care services, you can file a grievance with:
Grievance Coordinator
315 SW Fifth Ave
Portland, OR 97204
Toll-free: 855-722-8206 (TTY: 711)
Fax: 503-416-8118
Email: customerservice@careoregon.org
You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, Customer Service is available to help you.
You can also file a civil rights complaint with the Oregon Civil Rights Division or the U.S. Department of Health and Human Services, Office for Civil Rights. Complains can be made electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Ave SW
Room 509F, HHH Building
Washington, DC 20201
800-368-1019, TTY 711
Complaint forms are available at hhs.gov/ocr/office/file/index.html
You also have a right to file a complaint with the Bureau of Labor and Industries Civil Rights Division. You may contact their office in one of the following ways:
Bureau of Labor and Industries Civil Rights Division
Phone: 971-673-0764
Email: crdemail@boli.state.or.us
Mail: Bureau of Labor and Industries
Civil Rights Division
800 NE Oregon St, Suite 1045
Portland, OR 97232
You also have a right to file a complaint with the Oregon Health Authority (OHA) Office of Civil Rights. You may contact their office in one of the following ways:
Oregon Health Authority (OHA) Office of Civil Rights
Web: www.oregon.gov/OHA/OEI
Email: OHA.PublicCivilRights@state.or.us
Phone: 844-882-7889, TTY 711
Mail: Office of Equity and
Inclusion Division
421 SW Oak St, Suite 750
View this information in a PDF in your language
Translation services
We want to give you access to your health care in the language of your choice. Jackson Care Connect is committed to providing translated materials to our members who speak a language other than English.
We also provide interpretation services. If you need an interpreter for visits or phone calls to your (or your child’s) provider’s office, you are legally entitled to this service free of charge. If you have any problems getting an interpreter, let us know. Call Jackson Care Connect Customer Service at 1-855-722-8208 or TTY 711.
You can get this information in other languages, large print, braille or a format you prefer. You can also ask for an interpreter. This help is free. Call 541-500-0567, toll-free at 855-722-8208 or TTY 711. We accept relay calls. You can get help from a certified and qualified health care interpreter.
Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-855-722-8208 (TTY 711).
Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-855-722-8208 (TTY 711).
Chinese: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-855-722-8208 (TTY 711).
Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-855-722-8208 (телетайп: 711).
Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-855-722-8208 (TTY 711). 번으로 전화해 주십시오
Ukrainian: УВАГА! Якщо ви розмовляєте українською мовою, ви можете звернутися до безкоштовної служби мовної підтримки. Телефонуйте за номером 1-855-722-8208 (телетайп: 711).
Japanese: 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-855-722-8208（TTY 711）まで、お電話にてご連絡ください。
Arabic:
للانتباه: إذا كنت تتحدث اللغة العربية، تتوافر لك خدمات للترجمة المجانية. اتصل بالرقم 1-855-722-8208، أو TTY 711 (للأشخاص الذين يصعب عليهم السمع أو التكلم).
Romanian: ATENȚIE: Dacă vorbiți limba română, vă stau la dispoziție servicii de asistență lingvistică, gratuit. Sunați la 1-855-722-8208 (TTY: TTY 711).
Cambodian: ប្រយ័ត្ន៖ បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។ ចូរ ទូរស័ព្ទ 1-855-722-8208 (TTY: TTY 711)។
Oromo: XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa 1-855-722-8208 (TTY 711).
German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-855-722-8208 (TTY 711).
Farsi:
توجه: اگر بھ زبان فارسی تکلم میکنید، خدمات ترجمه رایگان در اختیار شما قرار میگیرد. با 1-855-722-8208 یا
، پیامنگار 711 (برای افراد با دشواری در شنوایی یا تکلم) تماس بگیرید.
French: ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-855-722-8208 (ATS: 711).
Thai: เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 1-855-722-8208 (TTY 711).
