We’re here to make sure you get the best possible care. If you have any concerns, questions or would like to share a positive experience, contact Customer Service by phone, text or in writing. We're here to help.
Jackson Care Connect
315 SW Fifth Ave
Portland, OR 97204
Customer Service hours:
Monday through Friday, 8 a.m. to 5 p.m.
Phone: 541-500-0567 or toll-free at 855-722-8208
Holiday office closures
1/1/2024 - New Years Day
1/15/2024 - Martin Luther King Jr. Day
02/19/2024 - President's Day
5/27/2024 - Memorial Day
6/19/2024 - Juneteenth
7/4/2024 - Independence Day
9/2/2024 - Labor Day
11/28/2024 - Thanksgiving Day
11/29/2024 - Day after Thanksgiving
12/24/2024 - Christmas Eve
12/25/2024 - Christmas Day
Employment verificationPlease email VOE@careoregon.org or fax 503-416-1462 with VOE and employee last name in the subject line and your release of information form signed by the employee.
Providers: Where to send claims
To submit claims electronically, use EDI Payer ID #93975. Paper claims can be mailed to:
Jackson Care Connect
C/O CareOregon Claims
PO Box 40328
Portland, OR 97240
Third-Party App Vendors
Fraud, waste and abuse or compliance concerns
To file a report on fraud, waste or abuse, visit our EthicsPoint site.
How to make a complaint or grievance
Member feedback helps us improve. It is your legal right to submit a complaint, and you won’t face any negative consequences if you do. Learn about feedback and complaints by clicking on your language of choice below:
Member complaint and feedback forms
OHA Complaint form
If you are unhappy with us, your health care services or your provider, you can complain or file a grievance at any time. We will try to make things better. You can download a complaint form in English or Spanish or ask our Customer Service team for help filing your complaint. You also can ask your caseworker for help or the Public Benefits Hotline (a program of Legal Aid Services of Oregon and the Oregon Law Center) at 800-520-5292, TTY 711, for advice and possible representation.