Jackson Care Connect - Housing supports

Housing isn't just about having a roof over your head. It affects your health in many ways, like how you feel physically, mentally, and socially. Having a safe and steady place to live is really important for people and communities to be healthy and do well. Jackson Care Connect helps our members who qualify find a stable home.

What housing supports are available?

Support	Limitations
Rent support	Three (3) months, including back rent, available once every three years
Utilities	No more than six (6) months, including any arrears, available once every three years
Home modifications	Available as needed to help medical conditions such as ramps, grip bars, cabinet handles
Home remediations	Available once. For methods or actions taken to address and fix issues or problems in a home.
Hotel stays	Up to three (3) months for members requiring additional assistance, post hospitalization Up to seven (7) days for unhoused members with a medical condition impacted by severe heat or cold Potentially up to three (3) months for members waitlisted for longer term housing
Storage fees	Up to six (6) months every three years
Housing deposits	Available once
Moving fees	Available once

Exclusions include mortgage payments and payments related to the construction of new physical structures.

Am I eligible for housing support?

To be eligible for housing support:

You must be a current member.
You are not able to get the item/service through any other benefit or means, and;
The item or service must help with your medical need or life situation.

Please review our Social Needs Assistance Guidelines for more information about qualifying medical conditions and life situations and the commonly funded supports for each.

How do I request housing support?

We offer support for housing as well as long-term hotel stays. To request support, download and fill out a form for the type of support you need and submit it to Jackson Care Connect by email or fax.

You can fill out and return the form yourself, or with the help of a parent, a caregiver, or a guardian/support/trusted friend, or a staff member from an organization or clinic.

If you have questions or would like help filling out the request form(s), contact Jackson Care Connect Customer Service at info@jacksoncareconnect.org or 541-500-0567, toll-free 855-722-8208 or TTY 711.

Hotel requests

Please read the following documents:

Submit forms by fax or email

Fax: 503-416-4728
Email: Requests.social.determinants@careoregon.org

Download Hotel code of conduct form Download Hotel request form

Housing support request form

Submit forms by fax or email

Fax: 503-416-4728
Email: Requests.social.determinants@careoregon.org

Download Housing support request form

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