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Housing supports

Attention: We are currently experiencing a high volume of requests and calls that may delay response time. Please allow us 15-20 business days before following up on submitted requests.

We may need more time or information to process your request.

You will receive a letter from Jackson Care Connect if we need more time to process your request.

Please have the following documentation easily accessible to support the timely processing of your request, as relevant:

  • Rental/lease agreement
  • Court-ordered eviction notice
  • Utility bill (such as electricity, natural gas, internet, water, sewer, garbage, cell phone, landline)
  • Shut-off notice for utilities
  • Storage unit bill

Housing isn't just about having a roof over your head. It affects your health in many ways, like how you feel physically, mentally, and socially. Having a safe and steady place to live is really important for people and communities to be healthy and do well. Jackson Care Connect helps our members who qualify find a stable home.

Housing support options and limits

Not all requested items or services are granted/funded. Our team evaluates each request on a case-by-case basis and makes the final funding determination. Please review ​our Social Needs Assistance Guidelines for more information about qualifying medical conditions and life situations and the commonly funded supports for each.

Social Needs Assistance Guidelines (PDF)

Below you will find some of the limitations for the housing supports that we provide. See the Social Needs Assistance Guidelines above for all limitations and exclusions.

SupportLimitations
Rent supportThree to six months (depending on eligibility), available once every three years, including back rent
UtilitiesNo more than six months, including any arrears, available once every three years
Home modificationsAvailable as needed to help medical conditions such as ramps, grip bars, cabinet handles
Home remediationsAvailable once. For methods or actions taken to address and fix issues or problems in a home.
Hotel stays
  • Up to three months for members requiring additional assistance, post hospitalization
  • Up to seven days for unhoused members with a medical condition impacted by severe heat or cold
  • Potentially up to three months for members waitlisted for longer term housing
  • Includes members who are unable to remain in their home during approved home remediations/modifications
Storage feesUp to six months every three years
Housing depositsAvailable once
Moving feesAvailable once

Exclusions include mortgage payments and payments related to the construction of new physical structures. 

Am I eligible for housing support?

To be eligible for a housing support:

  • You must be a current member.
  • You are not able to get the item/service through any other benefit or means, and;
  • The item or service must help with a qualifying medical need or life situation.
  • You provide all required documentation for your request.

How do I request housing support?

If you have met the eligibility standards listed above and want to request a housing support, simply click the button below to fill out the secure Digital Housing request form.

Digital Housing request form

You can also download and fill out the Housing request form (PDF) and submit it to 211 by email or fax.

You can fill out either form yourself, or with the help of a parent, a caregiver, or a guardian/support/trusted friend, or a staff member from an organization or clinic.

If you have questions or would like help filling out the request form(s), call 211's direct line at 866-698-6155.

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