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Housing supports

Attention: We are currently experiencing a high volume of requests and calls that may delay response time. Please be aware it can take up to several months to review, process and deliver housing support requests.

If you need immediate help, see the list of resources at the bottom of this page.

We may need more information to process your request.

You will receive a letter from Jackson Care Connect if we need more information to process your request.

Please have the following documentation easily accessible to support the processing of your request, as relevant:

  • Rental or lease agreement
  • Court-ordered eviction notice
  • Utility bill (such as electricity, natural gas, internet, water, sewer, garbage, cell phone, landline)
  • Shut-off notice for utilities
  • Storage unit bill

NOTE: Applying for HRSN benefits is always free. No one should ever ask a member to pay for assistance. If anyone asks for payment, it is a scam. (There are no third-party representatives that have been authorized to assist members with HRSN benefits applications.)

Housing isn't just about having a roof over your head. It affects your health in many ways, like how you feel physically, mentally, and socially. Having a safe and steady place to live is really important for people and communities to be healthy and do well.

Housing support options and limits

Not all requested items or services are granted/funded. Our team evaluates each request on a case-by-case basis and makes the final funding determination. It can take several months to review, process and deliver housing supports and benefits. (If you need immediate help, see the list of resources at the bottom of this page.)

Some requests can be granted or funded through the new Health-Related Social Needs (HRSN) housing supports benefits. Eligibility for HRSN benefits is determined by a qualifying health condition, life transition and/or criteria set by the Oregon Health Authority (OHA).

You can find the eligibility requirements for HRSN Housing Support Benefits in OHA’s Qualifying for Oregon Health Plan housing benefits document.

Qualifying for OHP HRSN housing benefits

Other requests might be granted or funded through the Health-Related Service Fund (HRSF), also called “Flex”. HRSF/Flex is a program that helps fulfill a need that standard OHP benefits don’t cover. Eligibility for Flex is decided for each person based on their health and treatment plan. It depends on whether the service or item you want will help your health and if it is approved by the HRSF program.

Please review ​our Social Needs Assistance Guidelines for more information about qualifying medical conditions and life situations and the commonly funded supports for each.

Social Needs Assistance Guidelines (PDF)

Below you will find some of the limitations for the housing supports that Jackson Care Connect provides through HRSN and HRSF/Flex. See the Social Needs Assistance Guidelines above for all limitations and exclusions.

SupportLimitations
Rent supportThree to six months (depending on eligibility), available once every three years, including back rent
UtilitiesNo more than six months, including any arrears, available once every three years
Home modificationsAvailable as needed to help medical conditions such as ramps, grip bars, cabinet handles
Home remediationsAvailable once. For methods or actions taken to address and fix issues or problems in a home.
Hotel stays
  • Up to three months for members requiring additional assistance, post hospitalization
  • Up to seven days for unhoused members with a medical condition impacted by severe heat or cold
  • Potentially up to three months for members waitlisted for longer term housing
  • Includes members who are unable to remain in their home during approved home remediations/modifications
Storage feesUp to six months, every three years
Housing depositsAvailable once
Moving feesAvailable once

Exclusions include mortgage payments and payments related to the construction of new physical structures. 

Am I eligible for housing support?

To be eligible for a HRSN and/or a HRSF housing support:

  • You must be a current member.
  • You are not able to get the item/service through any other benefit or means, and;
  • The item or service must help with a qualifying medical need or life situation.
  • You provide all required documentation for your request.

How do I request housing support?

If you have met the eligibility standards listed above and want to request a housing support, simply click the button below to fill out the online housing request form. Jackson Care Connect will review your application to determine whether your request meets eligibility criteria for Health Related Social Needs (HRSN) or Health Related Service Fund (HRSF)/”Flex” based upon the information you provide. Successful submission of a request does not mean it will be approved.

Digital Housing request form

You can also download and fill out the Housing request form (PDF) and submit it to 211 by email or fax.

You can fill out either form yourself, or with the help of a parent, a caregiver, or a guardian/support/trusted friend, or a staff member from an organization or clinic.

If you have questions or would like help filling out the request form(s), call 211's direct line at 866-698-6155.

Additional resources

Here are some community resources for members who need urgent help to prevent eviction or who have already become homeless:

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