The Oregon Health Authority (OHA) sends you a coverage letter that shows your:
- Benefit package
- Coordinated care plan name
This letter gives information for everyone in your household who has an Oregon Health Plan (OHP) ID card. You do not need to take this letter to your health care appointments or pharmacies. OHA will send you a new coverage letter if you ask for one or if your coverage changes.
OHA sends you one OHP ID card that has your name, Member ID number and the date the card was issued. All eligible members in your household receive their own OHP ID cards.
Keep your OHP ID card in a safe place. OHA only sends a new card if you change your name or ask for a new card. If there are any issues with your OHP ID card, call OHP Customer Service right away at 800-699-9075 (TTY 711).
There are three ways to contact OHP for questions or to make updates to your current information:
1. By telephone (toll-free): 800-699-9075
Members can call OHP to do any of the following:
- Change your address, phone number, family status, CCO or other information
- Replace a lost OHP Card
- Check the status of your application
- See if you or your children are still covered by OHP
- Change plans
- Solve a problem or make a complaint
- Get an OHP Handbook
2. By email: email@example.com Your email must include your full name, date of birth, Member ID number and phone number.
Existing members can email OHP to change your address, phone number, family status, CCO or other information. Note: The email address is for changes only.
3. Online: Most OHP members can report changes online at ONE.Oregon.gov. The online site supports the following browsers. (If you don't know your browser version, click your browser's Help menu, then click About.)
- Windows (PC): Internet Explorer 11, Internet Explorer 10, Internet Explorer 9, Internet Explorer 8, Firefox 39.0 and 43.0 and Chrome 43.0 and 44.0.
- Macintosh: Firefox 39.0 and 43.0 and Chrome 43.0 and 44.0. Safari is not supported.
- Smartphone browsers are not supported.
Renewing OHP coverage
You must renew every 12 months to keep your Oregon Health Plan (OHP) coverage. OHP sends you a letter about how to keep your membership. It will include a form for you to fill out and return. You can also create an account at one.oregon.gov to renew or update your information.
We also will contact you near your renewal date. We’ll send you a list of places and phone numbers where you can get help to renew.
OHP information for currently enrolled members:
OHP information for potential members:
OHP enrollment assisters
OHP assisters are available at these locations. They are ready to help you with OHP enrollment in English and Spanish.
Rogue Community Health
19 Myrtle St, 541-773-3863
99 Central Ave, 541-482-9741
8385 Division Rd, 541-826-5853
Ashland High School
201 S Mountain Ave, 541-842-7677
Eagle Point High School
203 N Platt St, 541-830-6617
3617 S Pacific Hwy, 541-690-3119
1307 W Main St, 541-618-1314
Birch Grove Health Center, 910 S Central Ave, 541-618-1380
Women’s Health Center
221 W Stewart Ave, Suite 101, Medford, 541-690-3500
East Medford Dental Clinic
1113 Progress Dr, 541-512-3900
4940 Hamrick Rd, 541-690-3600
Providence Medford Medical Center
1111 Crater Lake Ave, Medford, 541-732-5000
Jackson County Public Health
140 S Holly St, Medford, 541-774-8209
Rogue Regional Medical Center, 2825 E Barnett Rd, Medford, 541-789-7000
Ashland Community Hospital, 280 Maple St, Ashland, 541-201-4000