Alert: this is an alert

Read about: an important message for members

Cold weather resources

Winter weather resources

Winter in Oregon can bring severe weather in the form of freezing temperatures, snow or ice storms, or even flooding. If you’re concerned about severe weather, read below for immediate options, as well as resources for the future.

  • If you have a life-threatening emergency, please dial 911.
  • If you need urgent medical attention, please contact your primary care clinic.

For a central number to get information about shelters, transportation, or other resources, call 211.

Warming shelters

Here are some resources for warming shelters in your area:

  • 211 shelter resources by county: https://www.211info.org/em-shelters 
  • Jackson County 211 Shelter Resource List
  • Jackson Country Shelter Alerts
  • To get text alerts for shelter updates in Medford, text MED4SHELTERS to 888777 

Transportation resources

Medical Transportation Services: Our transportation partner Translink may be able to help you in a life sustaining situation.

If snow and ice have created hazardous road conditions, our medical transportation partners may only accept trip requests for life sustaining appointments. All other trips may be delayed or cancelled until road conditions improve. Please ask the representative if you have questions regarding your ride. 

  • TransLink: 888-518-8160

Utility bills and other assistance

We may be able to help you with future needs like help paying your electric bill. Our Jackson Care Connect customer service team will be glad to talk with you about options for future needs like these. You can reach them at 541-500-0567 or toll-free at 855-722-8208.