Coronavirus (COVID-19) Provider and Community Partner FAQ

Thank you for all you are doing to keep our members healthy. Jackson Care Connect has been actively monitoring this situation and working in coordination with local and state public health bodies. We are committed to supporting you and making sure our members get the care they need.

Download a PDF with more resources and information here.
Download a PDF with more resources and information in Spanish here.

The Oregon Health Authority is holding regular webinars for providers. For information on future webinars, visit this page.

For guidance on test ordering, specimen collection and processing please consult your contracted lab, hospital or the OHA for the state lab. Medicare and the AMA have released the following codes for use when testing of COVID-19:

  • Medicare:
    • U0001 for SARS-CoV-2 diagnostic tests performed specifically at CDC testing laboratories.
    • U0002 for SARS-CoV-2/2019-nCoV diagnostic tests performed at non-CDC testing laboratories, otherwise known as the novel coronavirus or COVID-19.
  • AMA
    • 87635 for severe acute respiratory syndrome coronavirus 2 (SARS-2-CoV-2) (coronavirus disease [COVID-19]).

OHA and CMS are continually updating coding requirements in response to COVID-19. Jackson Care Connect will follow all state and federal coding updates. For the most up-to-date coding information, refer to OHA and CMS guidelines. You’ll find some helpful links below.



Educational webinars

The Oregon Health Authority is holding regular webinars for providers. For information on future webinars, visit this page.

Provider Support

Click to learn more about support for physicians during the COVID-19 pandemic.

  • Click to learn more about support for physicians during the COVID-19 pandemic.

Testing and specimen collection

Information on the codes to use when testing for COVID-19.

  • Information on the codes to use when testing for testing for COVID-19 diagnostic detection and antibody presence.











Telephone and video appointments

Resources, codes, and additional reference material related to telephone and video appointments (telehealth/telemedicine).





Pharmacy updates

Pharmacy updates, resources, and information. This section includes some updates on specific medications.

Health-related services

Learn about health-related services to cover immediate member needs like cell phones and hotel rooms. Find the forms you need to request health-related services.

  • Learn about health-related services to cover immediate member needs like cell phones and hotel rooms. Find the forms you need to request health-related services.

General Resources:

Other useful resources related to COVID-19, including links to state and federal resources.

Current guidance for members/patients

The guidance being given to members/patients during the coronavirus pandemic. If you have questions about what to tell patients, this section can help. This includes links to interpretation services.

  • The guidance being given to members/patients during the coronavirus pandemic. If you have questions about what to tell patients, this section can help. This includes links to interpretation services.

Please click on a FAQ below to expand.


  • Q: What is the coronavirus?

  • Q: What are the symptoms of the coronavirus?

  • Q: What should members do if they have these symptoms?

  • Q: Who is at risk of getting the coronavirus?

  • Q: How can members prevent the coronavirus?

  • Q: Do members need facemasks?

  • Q: Can members get extra medicine if they can’t make it to the pharmacy?

  • Q: Are there medication treatments for the coronavirus that are covered?

  • Q: What should members do if they have more questions or want to learn more?

  • Q: Is Jackson Care Connect providing tissues, hand sanitizer, disinfecting wipes or other supplies to their partners?

  • Q: How is Jackson Care Connect handling embedded staff, e.g., care coordinators, panel coordinators, etc.?

  • Q: Who is Jackson Care Connect following for guidance?

  • Q: Will interpreters still be available for member appointments?

Additional information

Information about what to do if you think someone in your care has coronavirus, and other resources for clinic staff.

If there are any questions about Jackson Care Connect’s policies during this situation, please reach out to provider Customer Service at 855-722-8208, option 3. They can help point you to the right resource.

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