Call Jackson Care Connect Customer Service at 541-500-0567 or toll-free at 855-722-8208 (TTY 711) and we can help you.
There are three ways to contact OHP for questions or to make updates to your current information:
1. By telephone (toll-free): 800-699-9075
Members can call OHP to do any of the following:
- Change your address, phone number, family status, CCO or other information
- Replace a lost OHP Card
- Check the status of your application
- See if you or your children are still covered by OHP
- Change plans
- Solve a problem or make a complaint
- Get an OHP Handbook
2. By email: oregonhealthplan.changes@state.or.us. Your email must include your full name, date of birth, Member ID number and phone number.
Existing members can email OHP to change your address, phone number, family status, CCO or other information. Note: The email address is for changes only.
3. Online: Most OHP members can report changes online at ONE.Oregon.gov. The online site supports the following browsers. (If you don't know your browser version, click your browser's Help menu, then click About.)
- Windows (PC): Internet Explorer 11, Internet Explorer 10, Internet Explorer 9, Internet Explorer 8, Firefox 39.0 and 43.0 and Chrome 43.0 and 44.0.
- Macintosh: Firefox 39.0 and 43.0 and Chrome 43.0 and 44.0. Safari is not supported.
- Smartphone browsers are not supported.
Need help?
Where does the money come from to pay for my OHP benefits?
OHP is paid for by federal and state taxes. The amount is decided by Oregon lawmakers. Funding is passed on to Jackson Care Connect by OHP, so we can provide you with the care you need to stay healthy.
Who is enrolled in Jackson Care Connect?
OHP members who live in Jackson County.
What if I want to leave my CCO or change to a different one?
If you want to change to a different CCO, there must be another CCO available that services the same area. If you want to make a switch to another CCO from Jackson Care Connect, call OHP Customer Service at 800-699-9075. Or, email them at oregonhealthplan.changes@state.or.us with your request.
Note: The email address above is for changes only. (Your email must include your full name, date of birth, medical ID number and phone number.)
You can ask OHP to be placed on fee-for-service OHP (or open card OHP, as it is sometimes called). This lets you see any providers that accept Oregon Health Plan patients. Any OHP member who has a good reason to have an open card can ask to leave their CCO. Talk to your DHS caseworker about the best way to receive your medical care. If you don't have a caseworker, contact OHP Customer Service at the toll-free number listed above.
How is Jackson Care Connect different from a traditional health plan?
Jackson Care Connect provides a different way of delivering care to OHP members. By working within the community, Jackson Care Connect:
- Integrates physical, dental and mental health care services.
- Brings new models of care that are patient-centered and team-focused.
- Is local enough to be relevant and large enough to be financially sustainable.
- Is governed by a partnership among local health care providers and community members.
- Has a Community Advisory Council (CAC) that looks at local health care needs and recommends changes.
Who are Jackson Care Connect’s partners?
Jackson Care Connect works closely with many clinical and community partners. Visit the
Find a Provider page to find health care providers throughout Jackson County.
How do I contact my local DHS office?
Please
visit this page to find specific DHS resources.
How do I report suspected fraud, waste and abuse?
Jackson Care Connect takes fraud, waste and abuse very seriously. We comply with all applicable laws, including the State and Federal False Claims Act. Examples of fraud, waste and abuse include:
Provider fraud:
- Billing for services not rendered
- Altering medical records
- Use of unlicensed staff
- Drug diversion (for example, dispensing controlled substances with no legitimate medical purpose)
- Kickbacks and bribery
- Providing unnecessary services to members
Member fraud:
- Falsifying information
- Forging or selling prescription drugs
- Using transportation benefits for non-medical business
- Adding an ineligible dependent to the plan
- Lending or using another person’s insurance card
- Identity theft
If you suspect your benefits aren't being used correctly or want to report a case of fraud, waste or abuse, contact Ethics Point at 888-331-6524. You can also file a report online at
ethicspoint.com.