Read about: an important message for providers
Mobile phones and service plans may be requested via health-related services (or flex funds) for Columbia Pacific CCO, Jackson Care Connect, and Health Share of Oregon members. CareOregon purchases these phones and service plans through Project Access NOW (PANOW). PANOW recently notified CareOregon about a vendor change, and this document will help with commonly asked questions about a recent change made to the phone vendor used for bulk orders.
Our bulk supply phones will no longer be provided by Simple Mobile and will instead be provided by Verizon Wireless. The activation process is changing slightly. Verizon uses prepaid cards for additional minutes that can be requested through TrackVia.
Verizon Wireless purchased the Simple Mobile and TracFone brands. For more information on the acquisition please click here:
The Simple Mobile phones that have already been delivered or ordered will still be good to use. Members will not need to replace phones provided through Simple Mobile. The phones will continue to work with data plan cards through Verizon or other vendors.
PANOW is sending out the remaining phones they have in stock from Simple Mobile, so some providers may receive Simple Mobile phones. However, due to the change in phone vendors, most providers that ordered Simple Mobile phones will likely receive one of the Verizon phones.
Previously, there were two ways to load data to Simple Mobile phones:
The use of an electronic PIN to load additional data has been discontinued in January 2023, but Verizon has assured us that the Simple Mobile phones will still work with physical data plan cards. Providers can order data cards through the bulk process. New phones will require the use of a data plan card after the initial plan expires.
*Once 15GB have been used, the device will drop down to 2G speeds. It’s recommended that members use WiFi where possible to conserve data
Please note: The service for the devices will not begin until the device is activated. Once that occurs, the prepaid service plan bundle will start the first 30 days of service. PANOW will load 30 days of service at a time, so the member does not use all the data in one month. Each month the device plan will reload on the 25th day for the next month’s service. The member might receive a text message alerting them time will be running out close to the 30 days expiration. Members can ignore that message, as it is automated by Verizon. The plan is bundled in PANOW’s system and will reload automatically for the next month until the bundle has expired.
Activation instructions should be included with the phone order; however, the instructions are as follows:
If a member is not able to activate the phone or find an answer on the FAQ, they need to contact T-Cetra via the contact information below for help.
Please note: CareOregon & PANOW are not able to troubleshoot activation issues. Members must contact T- Cetra for assistance.
Service plans last three months. If the service plan needs to be extended for a single member, send an individual request. If you have multiple members to distribute to please use the bulk request form. After the service plan bundle has expired, the member can extend the plan in several ways:
Please note: Flexible services are intended to meet immediate social needs, stabilize crisis situations, and support a sustainable plan for ongoing needs. While providers have the option to request more minutes for a member, this program is not intended to be a long-term support plan. Providers should also work with member to get lifeline phone services if needed.
We may be able to provide a phone for a non-member under special circumstances. If a phone is needed for an individual not enrolled with CareOregon or its associated CCOs, please inquire with the CareOregon processing team on a case-by-case basis. CareOregon’s processing team will review the request and determine whether it may be approved.
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