We’re here to make sure you get the best possible care. If you have any concerns, questions or would like to share a positive experience, contact Customer Service by phone, text or in writing. We're here to help.
Mailing address Jackson Care Connect
315 SW Fifth Ave
Portland, OR 97204
Customer Service hours:
Monday through Friday, 8 a.m. to 5 p.m.
Phone: 855-722-8208 TTY: 711 Text: 503-488-2882 Fax: 503-416-3723 Email: email@example.com
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New Year’s Day
Martin Luther King, Jr. Day
Fourth of July
Day after Thanksgiving
If you are unhappy with us, your health care services or your provider, you can complain or file a grievance at any time. We will try to make things better. You can download a complaint form or ask our Customer Service team for help filing your complaint. You also can ask your caseworker for help or the Public Benefits Hotline (a program of Legal Aid Services of Oregon and the Oregon Law Center) at 800-520-5292, TTY 711, for advice and possible representation.
To submit claims electronically, use EDI Payer ID #93975. Paper claims can be mailed to:
Jackson Care Connect
C/O CareOregon Claims
PO Box 40328
Portland, OR 97240
Please email VOE@careoregon.org or fax 503-416-1462 with VOE and employee last name in the subject line and your release of information form signed by the employee.
If you have suggestions or questions, email or call us at 1-855-722-8208