Contact Us

We’re here to make sure you get the best possible care. If you have any concerns, questions or would like to share a positive experience, contact Customer Service by phone, text or in writing. We're here to help.

Mailing address
Jackson Care Connect
315 SW Fifth Ave
Portland, OR 97204

Customer Service hours:
Monday through Friday, 8 a.m. to 5 p.m.
TTY: 711
Text: 503-488-2882
Fax: 503-416-3723 

Click a contact topic below to learn more

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  • Holiday office closures

  • How to make a complaint or grievance

  • Providers: Where to send claims

  • Employment verification

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