Jackson Care Connect: Here for you through COVID-19 and beyond

Jackson Care Connect knows that you, our members, have many questions about COVID-19. We want to help you understand how to take precautions and how to access your benefits during this time. Health care providers are working hard to continue seeing patients, and your health is important to them. We have also compiled a list of helpful community resources to assist you during this time.

Here are some important things to know:

  • If you have symptoms of COVID-19, call your primary care provider. Symptoms include fever, cough and shortness of breath. Your provider can advise you on the best next steps, including how to get tested. For more information, click here.

  • Who can get tested? Currently, providers are working with public health officials to determine whether or not people need to be tested, depending on the situation and the symptoms present. For more information, click here.

  • Whenever possible, stay at home and practice social distancing. This is the most effective way to help prevent the spread of COVID-19.

  • Current appointments:
    • Unless it is an emergency, you should not go to your primary care doctor or the dentist. Your health care providers may notify you about canceling or postponing any non-urgent appointments. To protect you and the health care workers, the Oregon Health Authority and the Governor’s office are asking people to avoid going to providers’ offices, urgent care facilities or hospital emergency rooms.
    • For mental health and substance use treatment services, please contact your provider directly about how to get your needed supports. Many providers are now maintaining appointments by phone or video.
    • Most, if not all, elective procedures are being postponed. However, authorizations for these elective procedures are being extended until January 1, 2021.
    • You still have access to our provider network. None of your benefits have changed, and we are still here to ensure that your physical, dental and mental health care needs are met.

  • Alternatives to in-person appointments:
    • You may be able to set up a telephone or online video call with your provider. Many primary care providers and mental health providers are using these methods to communicate with their patients. Mental health appointments and many physical health needs can be addressed this way. Call your provider for more information.

  • Pharmacy updates:
    • Extra medication: If you need extra medication, you can still get it. If you get your prescription refilled, you can extend your prescription to 90 days’ worth of medication. You can also fill your prescription early. Please call your pharmacy if you need to refill early or fill for 90 days at a time.
    • Mail order: If you want to have your medications sent to you by a mail-order pharmacy, you can do that. Our directory of mail-order pharmacies is available here, or give Pharmacy Customer Service a call. You can also call your local pharmacy, as they may offer home delivery service.
    • Authorizations: If you have an approved pre-authorization that expires before the end of the year, we are extending the expiration date by six months. You do not need to do anything — this will happen automatically for you if you qualify.

  • Interpretation access:
    • If you speak a language other than English, we can help you get access to an interpreter. For phone interpretation, call our Customer Service at 855-722-8208 and we can help connect you to an interpreter.

  • Transportation options:
    • Some rides to appointments are still available. Due to COVID-19, ride availabilitymay be limited. Please call TransLink at 888-518-8160 to ask about service availability.

For helpful coronavirus facts from the Oregon Health Authority, click on your choice of language:

Continue reading to find answers to frequently asked questions about the coronavirus.

Click here to download this FAQ as a PDF

Member COVID-19 FAQ

Please click on a bulleted item to expand.

  • Q: What is the coronavirus?

  • Q: What are the symptoms of the coronavirus?

  • Q: What should I do if I have these symptoms?

  • Q: How does testing work?

  • Q: Who is at risk of getting the coronavirus?

  • Q: How can I prevent the coronavirus?

  • Q: Do I need a facemask?

  • Q: Can I get extra medicine if I can’t make it to the pharmacy?

  • Q: Are there medication treatments for the coronavirus that are covered

  • Q: Can Jackson Care Connect provide tissues, hand sanitizer, disinfecting wipes or other supplies?

What should I do if I have more questions or want to learn more?

The Center for Disease Control and Prevention (CDC) is monitoring the situation closely. You can learn more at cdc.gov/coronavirus/2019-ncov.

You can also call 211 or visit their website at https://www.211info.org/corona-virus for more general information.

OHA has posted some helpful fact sheets that can be found here:

COVID-19 fact sheet

Prevention fact sheet

Top 5 Health Articles