Welcome to your health plan!

Jackson Care Connect is a Coordinated Care Organization (CCO). We are a nonprofit, community-based group of all types of health care providers who serve Oregon Health Plan (OHP) members in Jackson County.

We bring together members, health care providers and the community to provide you with better, more coordinated service. The goal? To improve overall health outcomes for individuals and families on the OHP, while also decreasing public costs.

How to make best use of your health coverage with Jackson Care Connect and the Oregon Health Plan? We answer common questions and walk you through your coverage for physical, behavioral and dental health.

We want to hear from you

We're here to make sure you get the best possible care. If you have any concerns, questions or would like to share a positive experience, contact Customer Service by phone or in writing. We're here to help.

If we don't meet your needs, you can download a complaint form, or ask Customer Service staff for help filing your complaint. You also can ask your case worker for help or the Public Benefits Hotline (a program of Legal Aid Services of Oregon and the Oregon Law Center) at 1-800-520-5292, TTY Relay 711, for advice and possible representation.

Learn about JCC special programs

Getting Started

• Call Customer Service and give us the name of your Primary Care Provider (PCP). Your PCP is your family health care provider. This could be a doctor, a nurse practitioner or a physician’s assistant. When you become a Jackson Care Connect member, you can choose a PCP or we can assign you one. Don’t have a PCP or need to change your current one? You can find a doctor who is open to new patients by using our Provider Search or by calling Customer Service.
  Note: If you are a new patient, please call your PCP to establish care even if you’re not sick.

• If you are pregnant, then you can search for a doctor (obstetrician) who handles Prenatal Care before the baby arrives. Or, call Customer Service.
  • Call your OB provider to establish Prenatal Care as soon as possible.
  • You’ll also want to establish or maintain a patient relationship with your PCP.

• Make sure all of your providers have your new coverage information. Show them your Jackson Care Connect ID card.

• If you take medications, then talk to your PCP about what medications your plan covers, or check our web site for drug coverage information. You can also call Customer Service.
  • As a new member, if you have trouble filling a prescription for a medication you’ve been taking, call us. We may be able to help you with a transitional supply.

• If you have diabetic supply needs, then tell your PCP what they are.
  • As a new member, if you have trouble getting diabetic supplies, call us. We may be able to help you get a transitional supply.

• If you need to know where you can get medical supplies or equipment, or want to set up mail order for your diabetic supplies, you can find a vendor by using our Provider Search.  You can also call Customer Service.

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