Welcome to Jackson Care Connect

Jackson County is like nowhere else in Oregon. At Jackson Care Connect, this is our home. We’re a locally-led, non-profit health plan. And every day, we help our members get the care they deserve from the Oregon Health Plan (OHP), along with things like housing, fresh food, education and more.

Download a PDF of this information here.


Jackson Care Connect benefits

At Jackson Care Connect, you get access to our broad network of physical, dental and mental health providers at no cost to you through OHP, including:

  • The Strong Families program, which supports parents and children from prenatal care through adulthood.
  • The Starting Strong store, offering a range of childcare supplies as well as education, connections to social services, lactation support and emotional support. Earn vouchers to redeem at the store for diapers, car seats and more when you engage in certain healthy activities.
  • Discounted memberships, classes and camps at local YMCAs.
  • Mental health and substance use treatment services.
  • Housing supports for qualified members.
  • Transportation to appointments, if needed.

 

AllCare transition

I heard that AllCare members are being reassigned to Jackson Care Connect. Is that true?

Yes, some members have moved to Jackson Care Connect. On November 8, 2019, the Oregon Health Authority (OHA) announced this change. More than 10,000 members of AllCare were moved to Jackson Care Connect effective January 1, 2020.

 

Why did this happen?

Some primary care providers (PCPs) in Jackson County no longer contract with AllCare in 2020. OHA is moving members who see those providers to Jackson Care Connect. This let members stay with their current providers. The change includes primary care and mental health.

 

Will AllCare continue to serve OHP members in Jackson County?

Yes. AllCare still has relationships with some providers in the county. Those providers will continue to serve AllCare members.

 

What does this mean for Jackson Care Connect?

We are working with OHA and providers to make the transition as smooth as possible. We are committed to coordinating quality care for all of our members.

 

Where can I find more information?

This is all the information we have from OHA at this time. If you have other questions, call OHA at 800-273-0557. Please note, wait times are longer than usual.

 

My provider is not taking AllCare as of January 1. What do I do?

You should have been notified by OHA if you are moving to Jackson Care Connect. If you have concerns, call OHA at 800-273-0557. Please note, wait times are longer than usual.

 

What does this mean to me?

Jackson Care Connect has contracts with most health care providers in Jackson County. We are committed to continuing to provide quality care for our members. You can continue to see your doctor. There should be no disruptions to your care.

 

Can I request to change CCOs?

A CCO is a coordinated care organization that helps you get and use your benefits through OHP. Members who were reassigned to Jackson Care Connect received a letter from OHA. That letter shows options for the member choice period. That period is January 1 through March 31, 2020. All OHP members have the option to choose another CCO once a year. If you have other questions, contact OHA at 800-273-0557. Please note, wait times are longer than usual.

 

Are you a PrimaryHealth member?

If so, your current CCO plan closed on December 31, 2019. You should have received a letter from OHP outlining your new CCO assignment which began on January 1, 2020.

Have questions?

Call the OHP call center at 800-273-0557 or visit ohp.oregon.gov for more information about your choices. You can also call Jackson Care Connect customer service with any questions about our benefits or programs at 855-722-8208 (8 a.m. to 5 p.m., Monday through Friday).

OHP Resources:

Call OHA toll free: 800-273-0557
OHA member choice info
News and helpful links
Apply for OHP
Renew your OHP
Report changes to your address or contact information


Are you a provider with a question about how this impacts your patients? Click here to learn more.

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