Report to the Community 2023
Expanding access to meet community needs

Expanding access to meet community needs

Message from Jennifer Lind,
Jackson Care Connect CEO

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By the numbers*

*amounts rounded

$2.3 million

Amount invested in community-based organizations in 2023

64,871

Number of members
(as of December 2023)

121,255

Number of rides to health appointments through non-emergency medical transportation

Mission, vision & values

Our mission

Jackson Care Connect empowers people and systems to improve the health of our community

Our vision

Health, well-being and equity for all people of Jackson County

Our values

  • Stewardship and generosity
  • Collaboration and courage
  • Innovation and results
  • Respect and diversity
  • Integrity and openness

Our mission

Jackson Care Connect empowers people and systems to improve the health of our community

Our vision

Health, well-being and equity for all people of Jackson County

Our values

  • Stewardship and generosity
  • Collaboration and courage
  • Innovation and results
  • Respect and diversity
  • Integrity and openness
  • Healthy Start Block Party increases on-site health screenings

    In the second annual Healthy Start Block Party, provider and community partners came together to offer a one-stop shop for families to meet their kids’ back-to-school needs. Event partner Medford School District rose to the challenge of hosting more than 2,000 people on a triple-digit heat day, and partners provided free haircuts, free school supplies, helpful resources and tasty meals from local food trucks. Best of all, our health care partners provided on-site health screenings.

    49 sports physicals/well-child exams by Rogue Community Health

    50 vision screenings by Medical Eye Center

    48 oral health screenings and 41 fluoride varnishes by Capitol Dental and Advantage Dental

    60 haircuts by ShortKutz and Cookie Cutters

    A mother holds hands with her young daughter as they gather school supplies.
  • Partners expand capacity for critical behavioral health services

    In 2023, Jackson Care Connect supported projects to help address gaps in the behavioral health continuum and expand access to care. We provided $4.5 million to Addictions Recovery Center to double its capacity for withdrawal management services, expanding access for life-saving medical intervention. We also provided $3.5 million to OnTrack Rogue Valley to support its new Cobblestone Family Treatment Campus, which will provide integrated family treatment on a safe, accessible campus, with substance use and mental health treatment, early childhood interventions and supportive services including medical care, child care and peer support, increasing OnTrack’s overall capacity by at least 35 beds. This approach aims to provide early intervention and help break generational cycles of substance use.

    A young girl holds a teddy bear and sits on her mother’s lap in a shelter.
  • Improving access to care through hearing loops

    For people with hearing loss, understanding conversations in public places can be challenging, even with the help of a hearing aid. In a health care context, this means patients can often miss critical instructions or information. To help address this need, Community Advisory Council members Don Bruland and John Curtis suggested JCC investigate hearing loops, a cost-effective technology that allows patients with hearing aids and cochlear implants to connect to loops from telecoils in their devices. The result is improved sound quality. JCC convened an advisory group to research loops and launched a pilot project, installing loops at Jackson County Public Health, Rogue Valley Council of Governments and two Rogue Community Health pharmacies. JCC will take learnings from the pilot to increase awareness and expand installations.

    A senior man smiling as he talks to a pharmacist.
Community leaders share stories of recovery.

JCC brings community together to address recovery needs 

The second annual Recovery Summit was the latest in JCC’s work to convene stakeholders in the behavioral health system to identify priorities, share successes and find solutions to community concerns. The focus on innovating and increasing equitable access to care ran throughout the summit—and this focus captures the spirit of JCC’s efforts every day.

In her opening remarks, JCC Behavioral Health Director Julia Jackson set the tone for the summit, as she addressed the 200 clinical providers, community partners and members who had gathered to network and learn from each other.

“Our local recovery-oriented system of care should serve as a safety net to prevent folks from falling through the cracks. It needs to be diverse, adaptive and in a constant state of innovation, to ensure equitable access,” she says. 

The summit, along with many other community conversations throughout the year, feeds the community action plans JCC has developed in collaboration with partners.

“It is ALL stakeholder feedback,” Jackson says. “The concept of a recovery-oriented system of care has really formed from this feedback that all the parts work together.” 

A small discussion group is led by a JCC staff member.

The summit included personal accounts in the “Stories of Recovery” panel, small-group discussions on topics including engaging youth in recovery and the latest on medication strategies, and an exercise where participants could submit suggestions for improvements in the local system.

The collective feedback also informs JCC’s funding priorities. In 2023, we funded several projects based on prioritized needs, including:

  • Expansion of withdrawal management capacity at Addictions Recovery Center 
  • Support of the new family treatment campus at OnTrack Rogue Valley
  • New substance use disorder navigator positions at Asante Rogue Regional Medical Center and Providence Medford Medical Center
  • Expansion of contracts with traditional health workers with clinics and community partners
  • Collaboration with Jackson County Community Justice to support the recovery needs of those in jail 

These plans will continue to adapt and evolve as we listen to and respond to the needs of the community.

Read more
Children playing in a backyard sprinkler on a hot summer day.

Community Health Assessment explores many ways to gather community feedback

Jackson Care Connect partnered closely with AllCare Health, Jackson County Public Health and Josephine County Public Health on an updated community health assessment (CHA) in 2023.

“A community health assessment is incredibly important to help us understand the needs of our neighbors and members and the challenges they face on a day-to-day basis,” says Samantha Watson, JCC’s Director of Community Health Partnerships. Past CHAs have helped focus JCC’s reinvestments in housing, behavioral health, parenting support and health equity to address local health priorities.

A CHA is typically updated every few years, and Watson says in 2023, “we partnered on a process we believe was inclusive and thorough, and the information we gathered has been very informative.”

Sadie Siders, Jackson and Josephine counties’ Project Coordinator for the CHA, says the success of the 2023 CHA relied heavily on the work of the steering committee, which represents regional hospitals, clinic systems, behavioral health providers and community-based organizations. The committee focused on maximizing community involvement, and their efforts resulted in more than 1,600 survey responses, 17 focus groups and 25 key informant interviews.

“The CHA is a community-owned and -driven plan,” Siders says. “Unless you are living with an issue every day, you’re not going to fully understand it. That’s why it’s so important to defer to our community in this process.”

The CHA also drew on data from reports by the Oregon Health Authority, the Census Bureau and the American Community Survey. These included key information on social determinants of health, chronic disease and air quality.

Rogue Food Unites hosts a free farmers market.

Several themes emerged from the CHA, including concerns about food insecurity and public safety, and stories from communities that are struggling to access care, including communities of color, people with disabilities and the LGBTQ+ community.

In addition, Siders says respondents expressed a need for a sense of community. “They want the opportunities for us as a larger community to come together to foster a sense of belonging and inclusion,” she says.

With the CHA complete, the next step is to present findings to the community through public meetings. The steering committee will then distill the findings down to a few key priorities for the Community Health Improvement Plan, which will be completed by the end of 2024.

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A patient smiles as she is comforted by a traditional health worker.

Growing traditional health workers network helps members navigate care

Traditional health workers (THW) support members’ overall health by helping them navigate health care services and connect to resources. Because THWs share similar life experiences with the people they serve, they offer a valuable perspective and provide a trusted level of support. In 2023, JCC expanded and supported the THW network in several ways.

JCC contracted with several community-based organizations to support THW services, providing funding support on a per member/per month rate. This approach accounts for services THWs provide, and it also supports administrative costs and THW supervision.

“It’s providing stable, predictable funding to organizations that are used to working with grant support,” says Cliff Juno, JCC’s Regional Social Health Specialist. “It’s a holistic payment model for the true nature of the work.”

The Pathfinder Network supports people impacted by the justice system, and JCC contracts with the organization to support five THWs, including a family support specialist. Leticia Longoria-Navarro, Executive Director at The Pathfinder Network, says this position provides holistic support for each member of family, helping them navigate things like child care, parental support, health care needs, housing and transportation.

“For a client, working with people who have navigated these systems before is really transformational,” Leticia says.

She says the THW support provides hope and helps clients achieve goals quickly. It also helps people find the confidence to build their own social support network.

Doulas are another type of traditional health worker that support members during pregnancy, birth and beyond. Lizeth Caloca earned her doula certification in early 2023. She is bilingual and often works with Spanish-speaking families, helping address a key support gap in our community.

“I can be a neutral support person for families,” Lizeth says. This includes helping them find information, working with an interpreter to make sure questions are answered, and helping reduce stress by organizing details ahead of time.

“They can show up and labor, and feel confident and informed,” Lizeth says. “It’s very fulfilling.”

JCC’s support for THWs expands beyond the funding model. To help develop the workforce, JCC provides funding for doula and THW certification classes at Rogue Community College. Cliff also provides technical assistance for organizations to help with documentation, THW supervision and peer support models.

Read more

Jackson Care Connect Board of Directors, 2023

Laura Bridges

Chief of Social Work Services

La Clinica Health Care

Stacy Brubaker

Director

Jackson County Health & Human Services

Jason Elzy

Executive Director

Housing Authority of Jackson County

Matt Hough, MD

Primary Care Physician

Southern Oregon Pediatrics

Eric C. Hunter

CEO

CareOregon

Jacquie Jaquette

School Improvement Specialist

Southern Oregon ESD

Scott Kelly

CEO

Asante Health System

Nora Liebowitz

Chief Strategy Officer Medicaid Programs

CareOregon

Craig Newton

JCC Community Advisory Council

William North

CEO

Rogue Community Health

Lori Paris

President & CEO

Addictions Recovery Center

Matt Sinnott

Director of Government Affairs and Contract Management

Willamette Dental

Maria Underwood

Chief Development Officer

La Clinica

Community Advisory Council, 2023

  • Diana Alfaro Soto-Cordoba
  • Autumn Chadbourne
  • John Curtis
  • Jacquie Jaquette
  • Craig Newton
  • Rich Rohde
  • Maria Underwood

Clinical Advisory Panel, 2023

  • Chris Alftine, MD
  • Doug Diehl, MD
  • Amy Fine, DMD
  • Matt Hough, MD
  • Jason Kuhl, MD
  • John Mahan, MD
  • Mona McArdle, MD
  • Ben Solheim, LPC
  • Dan Weiner, DO