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This is a time of change for Medicaid in Jackson
County, and we know those changes have raised
some questions in our community. Jackson Care
Connect’s number one priority will continue to be
supporting Medicaid members and our provider
partners – at the highest level.
For any member who changes CCOs, the
Oregon Health Authority (OHA) is ensuring
continuity of care as outlined in their recent
Providers Matter communication:
Starting January 1, 2020:
- CCOs will honor all existing service authorizations
(physical, oral, behavioral health and prescription
drugs) from the member’s 2019 CCO for up to
- Members will be able to see their current primary
care provider for up to 90 days.
- Members will be able to see their current
behavioral health provider for up to 180 days.
Members can call OHP at 877-647-0027 or visit
ohp.oregon.gov for more information. They can also
call Jackson Care Connect Customer Service at
855-722-8208 (8 a.m. to 5 p.m., Monday through
Friday) to get help with any questions.
What does this mean for your patients?
As you know, Jackson Care Connect is contracted
with the Oregon Health Authority to manage care for
Jackson County members. We were awarded a new
five-year contract, beginning in 2020, to continue
coordinating physical, behavioral and oral health in the
Jackson County area.
- We are committed to coordinating quality care for
our members and to minimize any disruptions.
- Jackson Care Connect contracts with all health
care providers and behavioral health agencies in
Jackson County, so JCC members can continue
seeing their current providers.
What does this mean for you?
There are no barriers for providers to continue care for
Medicaid members in Jackson County. Please continue
to see patients as usual.
- We are prepared to serve more members per
month under our alternative payment models
(APMs), as needed.
- We have the capacity to increase our current
membership, if necessary.
Any OHP member can change their CCO once a
year, if they so choose. If your patient expresses
interest in making a change, they can contact the
OHP Call Center by phone at 800-273-0557 or
online at oregon.gov/oha.
As a reminder, PrimaryHealth of Josephine CCO
members received a letter from OHA informing them
that they have been assigned to a new CCO as of
January 1, 2020. If they wish to change from their
assigned CCO, members should refer to the
instructions in the letter they received.
More information to come from Jackson Care
Connect in the next few months.