Welcome to Jackson Care Connect

Jackson County is like nowhere else in Oregon. At Jackson Care Connect, this is our home. We’re a locally-led, non-profit health plan. And every day, we help our members get the care they deserve from the Oregon Health Plan (OHP), along with things like housing, fresh food, education and more.

Download a PDF of this information here.

I heard that AllCare members are being reassigned to Jackson Care Connect. Is that true?

Yes, some members are moving to Jackson Care Connect. On November 8, the Oregon Health Authority (OHA) announced this change. More than 10,000 members of AllCare will be moved to Jackson Care Connect. That is effective January 1, 2020.

Why is this happening?

Some primary care providers in Jackson County will no longer contract with AllCare in 2020. OHA is reassigning members who see those providers to Jackson Care Connect. This way, members can stay with their current providers. This includes primary care and behavioral health.

Will AllCare continue to serve OHP members in Jackson County?

Yes. AllCare still has relationships with some providers in the county. Those providers will continue to serve AllCare members.

What does this mean for Jackson Care Connect?

We are working with OHA and providers to make the transition as smooth as possible. We are committed to coordinating quality care for all of our members.

Where can I find more information?

This is all the information we have from OHA at this time. We will continue to share more as we learn more details. We will share information online and through our partners. If you have other questions, call OHA at 800-273-0557. Please note, wait times are longer than usual.

My provider is not taking AllCare as of January 1. What do I do?

The best thing to do is to wait to hear from OHA. However, if you have concerns, call OHA at 800-273-0557. Please note, wait times are longer than usual. They will notify members who are moving to Jackson Care Connect. This will happen before new coverage takes effect on January 1, 2020.

What does this mean to me?

Jackson Care Connect has contracts with most health care providers in Jackson County. We are committed to continuing to provide quality care for our members. You can continue to see your doctor. There should be no disruptions to your care.

Can I request to change CCOs?

A CCO is a Coordinated Care Organization that helps you get and use your benefits through OHP. Members who will be reassigned to Jackson Care Connect will receive a letter from OHA. That letter will show options for the member choice period. That period is January 1 through March 31, 2020. All OHP members have the option to choose another CCO once a year. If you have other questions, contact OHA at 800-273-0557. Please note, wait times are longer than usual.

Are you a PrimaryHealth member?

If so, your current CCO plan is closing on December 31, 2019. You should have received a letter from OHP outlining your new CCO assignment which begins on January 1, 2020.

Jackson Care Connect benefits

At Jackson Care Connect, you get access to our broad network of physical, dental and mental health providers at no cost to you through OHP. Including:

  • Strong Families Program: supports parents and children from prenatal care through adulthood
  • Starting Strong Store: offers a range of child care supplies as well as education, connections to social services, lactation support and emotional support. Earn vouchers to redeem at the store for diapers, car seats and more when you engage in certain healthy activities
  • Discounted memberships, classes and camps at local YMCA’s
  • Mental health and substance use disorder treatment services
  • Housing supports for qualified members
  • Transportation options to wellness

Have questions?

Call the OHP call center at 800-273-0557 or visit ohp.oregon.gov for more information about your choices. You can also call Jackson Care Connect customer service with any questions about our benefits or programs at 855-722-8208 (8 a.m. to 5 p.m., Monday through Friday).

More information to come from Jackson Care Connect in the next few months.

OHP Resources:

Call OHA toll free: 800-273-0557
OHA Member Choice Info
News & Helpful Links
Apply for OHP
Renew your OHP
Report changes to your address or contact information

Are you a provider with a question about how this impacts your patients? Click here to learn more.

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